Refund, Returns, and Exchange Policy

RETURNS:

Products must be returned within 30 days of receiving your order.

Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.

DO YOU OFFER EXCHANGES?

Exchanges are currently available on the following stores:

Denmark

Finland

Sweden

Exchanges are currently NOT available on the following stores:

Rest of the world

 

Exchanges must be done WITHIN 30 DAYS OF RECEIVING YOUR ORDER. Exchanges can also only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item.

Start your exchange here.

WHAT ITEMS CAN I RETURN?

You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:

Women’s swimwear can only be returned if the hygiene seal is still intact.

Underwear can be returned as long as the hygiene strip has not been removed.

Socks can be returned if they are sealed in their original packaging.

If an item is marked as Final Sale, this item is non-returnable.

Face masks cannot be returned or refunded due to health protection reasons.

Men’s swimwear can’t be returned for hygiene reasons.

* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!

* Please also note that in order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return *

HAVE YOU RECEIVED MY RETURN YET?

Please enter your tracking or order number here to see if we've received your order back to our warehouse.

The tracking number can be found on your return confirmation email, while your order number can be found on your original order confirmation.

*Please note, depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary.*

WHEN WILL I GET MY REFUND?

We only offer refunds to the original payment method used to make the order.

For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

Refunds will be actioned within 7 days from the date we receive your order back at our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from wasl.se (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

Terms of service

This website is operated by WASL. Throughout the site, the terms “we”, “us” and “our” refer to WASL. WASL offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.